Category: Medicine · Supplier: Please contact the manufacturer, Trividia Health, Inc., on 1800 001 351 (Monday to Friday, 12:00 am-12:00 pm AEDT) for further information.
Recall date: 12 March 2026
The former liquidator for Trividia Health Australia Pty Ltd (deregistered) is facilitating a product correction for TRUE METRIX® Blood Glucose Monitoring Systems.
This problem could result in a delay in treatment, which could lead to serious health consequences or death, particularly for users with very high blood glucose levels.
Review the updated error code instructions at https://www.trividiahealth.com.au/. As outlined in the instructions, if you see an E-5 error code:If you have symptoms of high blood glucose (fatigue, excess urination, thirst or blurry vision): seek medical attention immediately. If you do not have symptoms: retest using a new test strip. If the error continues, contact Trividia Health for assistance.
Please contact the manufacturer, Trividia Health, Inc., on 1800 001 351 (Monday to Friday, 12:00 am-12:00 pm AEDT) for further information.
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