REC-006401

active

2018–2023 Ford Endure, Escape, Range, Mustang and Focus

Category: Light Vehicle · Supplier: FORD MOTOR COMPANY OF AUSTRALIA PTY LTD

Recall date: 1 August 2025

Defect

Due to an error in the SYNC software, the rear-view camera may not display the rear-view image whilst reversing or the rear-view image may remain on display after reversing. Additionally, this may cause the infotainment screen to display a blank image, an incorrect language setting, and/or potential inability to perform software updates.

Hazard

If the rear-view camera does not operate as intended while reversing the vehicle, it could increase the risk of an accident causing serious injury or death to persons located behind the vehicle.

Remedy

Owners of these affected vehicles will be contacted in writing requesting they contact an Authorised Ford Dealer to have their vehicle rectified, free of charge. For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — FORD MOTOR COMPANY OF AUSTRALIA PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-006401

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