REC-005843

active

2023 GWM ORA

Category: Light Vehicle · Supplier: Great Wall Motors Australia

Recall date: 3 December 2023

Defect

Due to a programming issue, if the operator removes the charging cable without cancelling the charge, an electrical arc between the charging plug and the vehicle may occur.

Hazard

If an electrical arc comes into contact with the operator or bystanders it will increase the risk of serious injury or death.

Remedy

GWM will contact affected owners in writing, requesting they make an appointment at their preferred GWM Dealer who will update the vehicle software, free of charge. To find a local GWM Dealer visit, https://www.gwmanz.com/au/dealer-locator. For further information, consumers can contact GWM Customer Service Helpline on 1800 038 100 or contact customer service via https://www.gwmanz.com/au/contact-us.

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — Great Wall Motors Australia — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-005843

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