REC-005799

active

2021–2022 Mercedes-Benz EQS 53, EQS 450, EQS 500

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 23 October 2023

Defect

Due to a software issue, the electric vehicle (EV) Drivetrain system may deactivate resulting in a loss of motive power.

Hazard

A loss of motive power whilst driving increases the risk of an accident, causing serious injury or death to vehicle occupants and other road users.

Remedy

Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make an arrangement with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible. A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking,

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-005799

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