REC-005037

active

2021 Mercedes-Benz C Class

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 13 January 2022

Defect

Due to a software issue the engine may turn off without warning and it may also prevent the vehicle from being restarted.

Hazard

A sudden loss of engine power increases the risk of an accident and injury or death to vehicle occupants or other road users.

Remedy

Owners can contact their most convenient Mercedes-Benz dealership to have the work carried out as soon as possible at no cost. A full list of authorised dealerships can be found at www.mercedes-benz.com.au Alternatively, please use the Mercedes-Benz online booking service at www.mercedes-benz.com.au/servicebooking

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-005037