REC-004993

active

2019–2021 Mercedes-Benz EQC 400 4 MATIC

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 14 November 2021

Defect

Due to a manufacturing defect the wiring harness of the steering control unit may be damaged. The damage can allow water or moisture into the wiring harness, which can cause a short circuit resulting in a loss of electric power steering. A failure of the electric power steering would be indicated by a corresponding warning message in the instrument panel.

Hazard

If a short circuit occurs, it may result in a loss of electric power steering. This can increase the risk of an accident, causing serious injury or death to vehicle occupants, other road users and bystanders.

Remedy

Owners can contact their most convenient Mercedes-Benz Retailer for a free of charge inspection and repair if required. To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-004993