REC-004955

active

2019–2021 MERCEDES BENZ VS30 Sprinter

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 15 September 2021

Defect

The jack provided with the vehicle does not comply with the mandatory standard for vehicle jacks 'Trade Practices Act 1974 Consumer Protection Notice No. 1 of 2010 Consumer Product Safety Standard for Vehicle Jacks'. The jack base plate dimensions does not meet the requirements of the standard.

Hazard

If the base plate is not the correct size the jack could become unstable and this may result in the vehicle collapsing. This may cause severe injury or death if the vehicle collapses on a user.

Remedy

Owners are asked to contact their most convenient Mercedes-Benz retailer for a free of charge check and replacement if required.

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-004955