REC-003240

active

0 Burstner Caravan, motorhome

Category: Caravan/Motorhome · Supplier: Burstner Australia

Recall date: 17 September 2009

Defect

We have been advised that there is a possibility that the bond between the inner and outer lites (window pane panels) of the windows could have loosened due to UV exposure.

Hazard

If the outer lite (window pane panel) of a window became loose, this could present a possible hazard to other road users (falling panels).

Remedy

To ensure safety, and as a preventative measure, Burstner GmbH and the window manufacturer Polyplastic BV of Rotterdam have decided to fix the outer and inner lites to one another mechanically. Initially, Burstner owners are advised that they must secure each window by means of a strong adhesive tape at the edge of the windows before embarking on the next trip. All Burstner owners in Australia should receive direct notification by post to their registered warranty address and contact Burstner Australia on (02) 9807 5400 to organise the window upgrade.

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — Burstner Australia — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: vehiclerecalls.gov.au