REC-001689

active

2020 MERCEDES BENZ Vito and V Class Vans

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 12 August 2021

Defect

The centre support for the external roof railing may become loose or detach while driving.

Hazard

If the roof railing becomes loose or detached while loaded this could result in the load being lost. Additionally, in the event of an accident the roof railing may detach. This would increase the risk of injury or death to the vehicle occupants and other road users.

Remedy

Consumers should make an appointment for your vehicle with an authorised Mercedes-Benz workshop urgently. As part of the remedy the condition of the roof railing will be checked and they will be replaced if necessary.

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-001689