REC-001647

active

2000–2010 MERCEDES BENZ C, E, CLS, CLK

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 15 July 2021

Defect

The bonding of the sunroof glass panel might deteriorate gradually over time and the glass panel may separate from the vehicle.

Hazard

If the sunroof panel detaches this would increase the risk of an accident and injury and/or death of road users.

Remedy

The check of the tilting/sliding sunroof that has already been performed for certain vehicles under the previous recall (Campaign number: RC2752) must be repeated due to new findings. Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible. A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-001647