Category: Light Vehicle · Supplier: Mercedes-Benz Australia/Pacific Pty Ltd
Recall date: 6 June 2021
Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
In the event of an accident, a voice call can be made to emergency services via 112-dial back up (depending on network coverage). Consumers are asked to contact their most convenient Mercedes-Benz Retailer to arrange an appointment for the required software update. To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.
Source: https://www.vehiclerecalls.gov.au/recalls/rec-001614