REC-001398

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2018–2020 VOLKSWAGEN CRAFTER

Category: Light Vehicle · Supplier: Volkswagen Group Australia Pty Ltd

Recall date: 18 October 2020

Defect

Windows for a limited number of Crafter vehicles may have been incorrectly stored during production and become damaged. Affected windows could allow water into the vehicle and could even fall off the vehicle.

Hazard

A car window falling onto the road could cause an accident involving other road users, causing potential injuries or death.

Remedy

Affected consumers will be contacted directly by Volkswagen to organise an inspection and repair, free of charge. Owners of affected vehicles can also contact the Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday to Friday, 8.30am-8pm AEST) or visit https://www.volkswagen.com.au/app/locals/find-dealer

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — Volkswagen Group Australia Pty Ltd — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-001398