REC-000954

active

2019–2020 Mercedes-Benz VS20 VITO

Category: Light Vehicle · Supplier: Mercedes-Benz Vans Australia/Pacific

Recall date: 1 April 2020

Defect

The head restraints of the rear bench seats may have been installed in some vehicles with the head restraint bars of a different bench seat and/or head restraint variant.

Hazard

If the incorrect head restraints have been installed, this could increase risk of a neck injury and/or whip lash for rear passengers should an accident occur.

Remedy

Consumers are asked to contact their most convenient Mercedes-Benz retailer for a vehicle inspection and free of charge repair. To find a local Mercedes-Benz dealer, visit www.dealerlocator.mercedes-benz.com.au

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — Mercedes-Benz Vans Australia/Pacific — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-000954