REC-000951

active

2019 Mercedes-Benz V CLASS

Category: Light Vehicle · Supplier: Mercedes-Benz Vans Australia/Pacific Pty Ltd

Recall date: 25 March 2020

Defect

Vehicles may have been fitted with faulty head restraints, resulting in the head restraint padding separating from the securing rods.

Hazard

In the event of an accident, the exposed rods and the missing head restraint padding could cause injury to vehicle occupants.

Remedy

Consumers are asked to contact their most convenient Mercedes-Benz retailer to organise a free repair. To find a local Mercedes-Benz dealer, visit https://www.dealerlocator.mercedes-benz.com.au/

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — Mercedes-Benz Vans Australia/Pacific Pty Ltd — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-000951