REC-000928

active

2018 Mercedes-Benz SPRINTER VAN

Category: Heavy Vehicle · Supplier: Mercedes-Benz Vans Australia/Pacific Pty Ltd

Recall date: 31 January 2019

Defect

On certain Sprinter vehicles the electronically unlocking door locks may have been installed with an incorrect operating lever.

Hazard

If the front driver's hinged door, the load compartment sliding door and the right rear-end door could not be opened from both the inside and the outside. In an emergency, the escape route via the right side of the vehicle may not open and could lead to serious injury.

Remedy

Consumers are requested to contact there most convenient authorised Mercedes-Benz Van Retailer for a free of charge repair. To find a local Mercedes-Benz dealer, visit https://www.dealerlocator.mercedes-benz.com.au

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — Mercedes-Benz Vans Australia/Pacific Pty Ltd — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-000928