REC-000927

active

2018 Mercedes-Benz SPRINTER

Category: Light Vehicle · Supplier: Mercedes-Benz Vans Australia/Pacific Pty Ltd

Recall date: 30 January 2019

Defect

The electronically unlocking door locks may have been installed with an incorrect operating lever. As a result, the front driver's hinged door, the load compartment sliding door and the right rear-end door could be impossible to open from both the inside and the outside of the vehicle.

Hazard

In an emergency, the escape route via the right side of the vehicle cannot be guaranteed. There could be a heightened risk of injury to occupants of the vehicle.

Remedy

Consumers should contact their nearest Mercedes-Benz Vans retailer to arrange free of charge check and replacement if required. To find a local Mercedes-Benz dealer, visit https://www.dealerlocator.mercedes-benz.com.au

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — Mercedes-Benz Vans Australia/Pacific Pty Ltd — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-000927