REC-000921

active

2017–2018 Mercedes-Benz E CLASS

Category: Light Vehicle · Supplier: Mercedes-Benz Australia/Pacific Pty Ltd

Recall date: 19 October 2018

Defect

Some Mercedes-Benz vehicles have a feature that lifts the bonnet of the car if a collision with a pedestrian is detected. This is designed to reduce the extent of injuries to pedestrians in certain sorts of collisions. In some vehicles with the defect, the pedestrian may not be detected and the mechanism may not work as intended.

Hazard

If the mechanism does not work as intended, there may be increased risk of injury of the pedestrian.

Remedy

Consumers should contact their nearest Mercedes-Benz passenger car retailer to arrange an inspection and repair of the vehicle free of charge. To find your nearest Mercedes-Benz retailer, visit https://www.dealerlocator.mercedes-benz.com.au/?utm_source=bing&utm_medi

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — Mercedes-Benz Australia/Pacific Pty Ltd — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-000921