REC-000733

active

2012–2013 JEEP CHEROKEE

Category: Light Vehicle · Supplier: FCA Australia Pty Ltd

Recall date: 10 December 2017

Defect

An internal failure in the Occupant Restraint Controller (ORC) may result in the inability to deploy an Active Headrest (AHR) function during certain rear-end crashes.

Hazard

The Occupant Restraint Controller (ORC) on the vehicle may cause an airbag warning lamp to illuminate due to an internal failure in the ORC. This may result in the inability to deploy the Active Headrest (AHR) function. The inability to deploy the AHR function during certain rear-end crashes may increase the risk of injury to front seat occupants during such rear- end crashes.

Remedy

Owners will receive a letter advising to schedule a service booking with their nearest Chrysler Jeep Dodge repair centre, who will inspect the ORC and replace it if necessary.

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — FCA Australia Pty Ltd — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-000733